Continental Airlines Flies High with Real-Time Business Intelligence

نویسندگان

  • Ron Anderson-Lehman
  • Hugh J. Watson
  • Barbara Wixom
  • Jeffrey A. Hoffer
چکیده

Real-time business intelligence (BI) is taking Continental Airlines to new heights. Powered by a real-time data warehouse, the company has dramatically changed all aspects of its business. Continental’s president and COO, Larry Kellner, describes the impact of real-time BI in the following way: “Real-time BI is critical to the accomplishment of our business strategy and has created significant business benefits." In fact, Continental has realized more than $500 million in cost savings and revenue generation over the past six years from its BI initiatives, producing an ROI of more than 1,000 percent.

برای دانلود رایگان متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Real-Time Business Intelligence: Best Practices at Continental Airlines

The movement to real-time is the latest development in business intelligence (BI) and data warehousing. Real-time data warehousing provides the data that is required to implement realtime BI. By moving to real-time, firms can use BI to affect current decision making and business processes. This capability is especially important for customer-facing applications, such as those found in call cent...

متن کامل

Implementing Business Intelligence in Electricity Markets

Business intelligence is one of the most promising approaches to achieve organizational success. A number of articles have set the basis for its development and implementation; see Jourdan, Rainer and Marshall (2008) for a review of the literature between 1997 and 2006. Leader companies have documented satisfactory experiences with real time business intelligence; see for instance the case of C...

متن کامل

Improving IT-Enabled Sense and Respond Capabilities: An Application of Business Activity Monitoring at Southern International Airlines

Commercial airlines face an extremely challenging operating and competitive environment. To remain in business they must comply with ever-changing regulatory requirements while, at the same time, minimizing their operational costs without sacrificing customer expectations of service levels. Increasingly, airlines are realizing that a “plan-execute” mode of operation must give way to a “sense-re...

متن کامل

Special Issue: 2002 Franz Edelman Award for Achievement in Operations Research and the Management Sciences: A New Era for Crew Recovery at Continental Airlines

Airlines face schedule disruptions daily because of unexpected events, including inclement weather, aircraft mechanical problems, and crew unavailability. These disruptions can cause flight delays and cancellations. As a result, crews may not be in position to service their remaining scheduled flights. Airlines must reassign crews quickly to cover open flights and to return them to their origin...

متن کامل

HKIA SAS: A Constraint-Based Airport Stand Allocation System Developed with Software Components

SAS is an AI application developed for the Hong Kong International Airport (HKIA) at Chek Lap Kok. SAS uses constraint-programming techniques to assign parking stands to aircraft and schedules tow movements based on a set of business and operational constraints. The system provides planning, real-time operation, and problem solving capabilities. SAS generates a stand allocation plan that finely...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

عنوان ژورنال:
  • MIS Quarterly Executive

دوره 3  شماره 

صفحات  -

تاریخ انتشار 2004